Terms of purchase

1. The Agreement

The agreement consists of these terms of sale, information provided in the order solution and any separately agreed terms. In the event of any conflict between the information, what has been specifically agreed between the parties takes precedence, unless it conflicts with mandatory legislation.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.

2. The parties

The seller is Bedtime AS, Stortingsgata 30, 0161 Oslo, info@bedtime.no, tel. 67 11 10 80, org. no. 978 654 312, and is hereinafter referred to as the seller/the seller.

Buyer is the consumer who places the order, and is hereinafter referred to as the buyer/purchaser.

3. Price

The stated price for the goods and services is the total price the buyer shall pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.

We reserve the right to make corrections and obvious price errors.

We do our best to ensure that all prices and product information in our online store is correct. However, incorrect pricing or technical errors may occur. According to the Norwegian Purchase Act (§ 3-1), we reserve the right to correct obvious errors in price or information, even after an order has been placed.

If an error occurs, we will contact you as soon as possible to inform you of the situation. You will then be given the opportunity to either cancel your order or confirm it at the correct price.

4. Conclusion of the agreement

The agreement is binding on both parties when the buyer has sent their order to the seller. However, the agreement is not binding if there has been a typing or typing error in the seller's offer in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.

5. Payment

The seller may demand payment for the item from the time it is shipped from the seller to the buyer.

If the buyer uses a credit or debit card to pay, the seller may reserve the purchase price on the card when ordering. The card will be charged the same day the item is shipped.

When paying by invoice, the invoice to the buyer is issued upon shipment of the goods. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.

Buyers under the age of 18 cannot pay with a subsequent invoice.

5B. Amount limits

Our third-party payment solutions operate with different amount limits.

Klarna has a credit limit of 75,000 (invoice) and 100,000 (card).

SVEA has a credit limit of NOK 150,000.

Vipps ' maximum limit for paying to companies is NOK 650,000 per 365 days.

If your shopping cart is over NOK 150,000, we therefore recommend using Vipps or a credit card . Alternatively, purchases over NOK 150,000, can be paid via advance invoicing. For advance invoicing, contact us at info@bedtime.no.

6. Delivery

Delivery has occurred when the buyer, or his representative, has taken over the goods(s). The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.

The seller uses several shipping companies and shipping methods, where the buyer can choose the appropriate method:

Posten / Post in Store
Small packages are sent to your nearest post office. Buyers are informed by mobile phone and email about the status of the shipment. Seller notes that when ordering a service package via Posten, you can order delivery from the post office. If necessary, contact customer service at Posten regarding this.

Delivered home
Large shipments such as beds and sofa beds are delivered to the buyer's home (to the first step/first obstacle). When delivering outside Oslo, the customer must help with carrying larger furniture as the shipping company only has the driver in the car. The seller's beds/sofas come flat-packed, and the buyer can choose to pick up the goods themselves at the seller's warehouse. The longest packages on the beds are 2-2.5 meters long and are considered goods by the shipping company, and are thus delivered to the buyer's door if the buyer orders delivery. Deliveries outside Greater Oslo are only carried out during the day 08:00-16:00.

Pickup at transit warehouse
The customer can choose to pick up larger furniture at our transit warehouse at LMT – Lund Møbel & Transport in Smalvollveien 48, 0667 Oslo, Tel: 98243700. This is in the same building as A-møbler warehouse. Pick-up can be done at LMT by appointment, during the company's current opening hours. Mon – Fri. between 10:00-18:00. Sat. between 12:00-14:00.

In-store pickup
The customer can choose to pick up orders for smaller items at our store at Stortingsgata 30, 0161 Oslo, during our current opening hours. Mon-Fri between 9:00 a.m. and 4:00 p.m.

6B. Order processing

Normal delivery time is approximately 20 working days for mattresses and mattress toppers. Normal delivery time for beds and sofas is approximately 4 weeks. If a mattress and bed are ordered together, the seller will ship them together unless otherwise agreed with the buyer. Accessories such as pillows and the like are shipped immediately unless we do not have them in stock. Delivery times may vary slightly from manufacturer to manufacturer.

The seller is bound by the current production capacity and delivery time from our suppliers at all times - these may also vary in line with holiday periods and public holidays.

Standard delivery time:
Innovation Living – approx. 4-5 weeks, (Special orders 4-15) weeks
Carpe Diem Beds – approx. 4 – 6 weeks
Hilding – about 4 weeks
Hovden Furniture – approx. 8-10 weeks
Lifetime Kidsrooms – approx. 5 weeks
Fatboy – approx. 2-3 weeks, if not in stock. Due to high demand for Fatboy products, delivery times may vary. We will update you with the delivery time after the order has been placed, so you have the option to cancel in the event of a long delivery. You can also contact us prior to purchase and we will check the delivery time.
Bedtime Collection - In stock
Chamois – In stock
Velfont – In stock
Halvor Bakke – In stock, 1-2 weeks, if not in stock
Borås Cotton – In stock, 1-2 weeks, if not in stock
Norwegian Down – 1-2 weeks, if not in stock

The agreement is binding on both parties once the buyer has sent their order to the seller.

7. The risk of the goods

The risk for the goods passes to the buyer when he, or his representative, has received the goods in accordance with clause 6.

8. Right of withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase of the item in accordance with the Right of Withdrawal Act.

The buyer must notify the seller of the exercise of the right of withdrawal within 20 days from the start of the period. The period includes all calendar days. If the period ends on a Saturday, public holiday or public holiday, the period is extended to the nearest working day.

The cancellation period is considered to have been met if notification is sent before the expiry of the period. The buyer has the burden of proof that the right of cancellation has been exercised, and the notification should therefore be made in writing (cancellation form, email or letter).

The withdrawal period begins to run:

– When purchasing individual items, the cancellation period will run from the day after the item(s) are received.
– If the purchase consists of multiple deliveries, the cancellation period will run from the day after the last delivery is received.

The withdrawal period is extended to 12 months after the expiry of the original period if the seller does not inform the buyer before the conclusion of the contract that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of a lack of information about the conditions, deadlines and procedure for exercising the right of withdrawal. If the trader ensures that the information is provided during these 12 months, the withdrawal period nevertheless expires 20 days after the day on which the buyer received the information.

When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the date of notification of the exercise of the right of withdrawal. The buyer covers the direct costs of returning the goods, unless otherwise agreed. The seller cannot charge a fee for the buyer's exercise of the right of withdrawal.

The buyer may try or test the goods in a reasonable manner to determine the nature, properties and function of the goods, without losing the right of withdrawal. If the testing or testing of the goods goes beyond what is reasonable and necessary, the buyer may be liable for any reduced value of the goods.

The seller is obliged to refund the purchase price for the goods, excluding shipping costs, to the buyer without undue delay, and no later than 14 days from the date on which the seller was notified of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has provided documentation that the goods have been returned.

Return address: Bedtime AS, Stortingsgata 30, 0161 Oslo

Exceptions to the Right of Withdrawal Act –

Custom-made goods are exempt from the right of withdrawal act. This means that goods that are specially ordered and manufactured according to your specifications cannot be returned. This applies to goods that, for example, have a choice of dimensions, layout, fabric, color, legs and the like.

Hygiene products such as mattresses, duvets, pillows, bed linen and towels must be unused and cannot be returned if the original packaging is broken. Such goods are not covered by the right of withdrawal and therefore cannot be returned for reasons of health protection and hygiene.

9. Delay and non-delivery – buyers' rights and deadline for reporting claims

If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price , demand fulfillment , terminate the agreement and/or demand compensation from the seller, depending on the circumstances.

When claiming default powers, the notification should be in writing (for example, email) for evidentiary reasons.

Fulfillment

The buyer may maintain the purchase and demand fulfillment from the seller. However, the buyer may not demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment would entail such a great inconvenience or cost for the seller that it is significantly disproportionate to the buyer's interest in the seller's fulfillment. Should the difficulties disappear within a reasonable time, the buyer may still demand fulfillment.

The buyer loses his or her right to demand fulfillment if he or she waits an unreasonable amount of time to make the claim.

Raising

If the seller does not deliver the goods at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional period of performance. If the seller does not deliver the goods within the additional period, the buyer may cancel the purchase.

However, the buyer may cancel the purchase immediately if the seller refuses to deliver the goods. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.

If the item is delivered after the additional deadline set by the consumer or after the time of delivery that was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

Replacement

The buyer may claim compensation for losses suffered as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or the consequences of which could not have been overcome.

10. Defects in the goods – the buyer's rights and complaint period

If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will claim the defect. The buyer has always made a complaint in time if this occurs within 2 months from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the goods. If the goods or parts of them are intended to last significantly longer than two years, the complaint period is five years.

If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, depending on the circumstances , withhold the purchase price , choose between correction and replacement , demand a price reduction , demand the agreement be terminated and/or demand compensation from the seller.

Complaints to the seller should be made in writing.

Correction or resubmission

The buyer can choose between demanding the defect be rectified or delivery of equivalent goods. The seller may, however, oppose the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Rectification or replacement shall be carried out within a reasonable time. The seller is not entitled to make more than two attempts to remedy the same defect.

Price reduction

The buyer may demand an appropriate price reduction if the goods are not repaired or replaced. This means that the ratio between the reduced and the agreed price corresponds to the ratio between the value of the goods in their defective and contractual condition. If special reasons justify it, the price reduction may instead be set equal to the significance of the defect for the buyer.

Raising

If the goods are not corrected or replaced, the buyer can also cancel the purchase when the defect is not insignificant.

11. The seller's rights in the event of the buyer's default

If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's part, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, withhold the goods , demand fulfillment of the agreement, demand the agreement be terminated and demand compensation from the buyer. The seller may also, depending on the circumstances, demand interest for late payment, collection fees and a reasonable fee for uncollected goods .

Fulfillment

The seller can maintain the purchase and demand that the buyer pay the purchase price. If the item is not delivered, the seller loses his right if he waits an unreasonable amount of time to file the claim.

Raising

The seller may terminate the agreement if there is a material default on payment or other material breach by the buyer. However, the seller may not terminate if the full purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller may terminate the purchase.

Interest in case of late payment/collection fee

If the buyer does not pay the purchase price in accordance with the agreement, the seller may claim interest on the purchase price under the Late Payment Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to The buyer may then be held liable for fees under the Collection Act.

Fee for uncollected, non-prepaid items

If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall not exceed the seller's actual expenses for delivering the goods to the buyer. Such a fee may not be charged to buyers under the age of 18.

12. Warranty

A warranty provided by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty therefore does not imply any limitations on the buyer's right to make complaints and claims in the event of delay or defects under clauses 9 and 10.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.

13. Personal data

The data controller for the collected personal data is the seller. Unless the buyer consents otherwise, the seller may, in accordance with the Personal Data Act, only collect and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to be able to carry out the agreement with the buyer, or in cases prescribed by law.

14. Conflict resolution

Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Norwegian Consumer Council for mediation. The Norwegian Consumer Council is available by telephone at 23 400 500 or www.forbrukerradet.no.